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Privacy Policy

This privacy policy sets out how Barkers Hairdressing & Beauty Suppliers Limited (Barkers) uses and protects any information that you provide when using the barkershairdressing.com website, visiting one of our stores or otherwise provide Barkers with your personal information.

Barkers is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.

By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.

Barkers may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes.

This policy is effective from the 25th of May 2018.

What personal data do we collect?

When you shop on our website, personal information such as your name, email address, phone number, invoice/delivery addresses and the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.

Other information we collect

We may collect technical information regarding the type of electronic device used, such as the make and model, operating system, internet browser and also which pages of the site are visited and for how long. This is statistical data about our users' browsing behaviour and does not identify you personally. Debit/credit card details are entered on secure pages hosted by us, then securely sent to our payment service gateway, Cardstream. This data is stored securely on their servers and we do not have access to it.

How do we process this data?

Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). Clear instructions on how to opt-out of these communications are included in any email marketing we may send out.

Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.

Who will process this data?

Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments.

We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.

Why are we processing this data?

We require this information to process and fulfil your order, it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products, services or news on upcoming education courses or events (if requested by you), protect you and us against fraud and to notify you about changes to our service.

When will this data be processed?

This data will be processed when your order is picked, packed and dispatched by one of our branches, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.

Any user specific browsing data will be retained for 1 month after you last visited our site, after which time it will be deleted.

Unsubscribing from marketing communications

All marketing emails we send out have clear instructions to unsubscribe from any further communications.

Right to access your data

You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.

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This policy was last updated on 21st May 2018.