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Local Delivery / Cash & Carry Customers

Returning goods is no problem at all, all we ask is that they're returned to us as soon as possible in order for you to get the maximum account credit possible.

Any non-faulty goods returned will be subject to the following account credit percentages depending on when you make the return.

• Within 30 days: 100%
• 31-59 days: 75%
• 60+ days: 50%

If goods are found to have a manufacturer fault, they can either be exchanged or credited (naturally, credit percentages do not apply in this instance).

In order for a goods return to be valid, you will have to contact either your Account Manager or your local Barkers branch Cash & Carry Manager to make them aware that you want to make a return. Your Account Manager or Cash & Carry Manager will then complete a Goods Return Form which will be given to the delivery driver for them to collect your returned goods on your next delivery schedule. You will need to sign the Goods Return Form after it has been determined that the goods are suitable for return.

Alternatively, you can return goods to your local Barkers branch with a receipt.

Once we receive the goods, either via a return from our delivery driver after a Goods Return Form has been signed by you, or if you return goods to your local Barkers branch, the goods will be credited as per the timeframe percentages. This credit will be applied to the original invoice. If that invoice has already been paid, the credit will be deducted from your oldest outstanding invoice. If you have no orders outstanding, the credit will remain on your account until it can be applied to an invoice.

The return of electrical goods is subject to approval. Manufacturer warranty for electrical goods excludes damage to the product by accident, misuse, abuse, alteration to the product or use inconsistent with the technical and/or safety instructions required. Broken plugs, internal damage due to filters not being maintained, cracked housing due to misuse, intentional damage to a product and lost filters are examples of this and we will not credit these instances. These electrical item terms also apply to online orders.

Online Order Customers

To return goods purchased via our website, all we ask is that they're returned within 30 days of delivery, unused and in original packaging. Please email us at sales@barkershairdressing.com to inform us of your intention to return goods. Unless goods are faulty or the wrong products are delivered, you are required to pay return postage costs. We strongly recommend you use some form of recorded delivery if sending by post as we cannot accept responsibility for any lost goods. The original delivery charge cannot be refunded. If you’re unable to send goods back to us, you can return them to one of our branches together with an invoice.

Due to hygiene regulations, we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened; Scissors, Razors, Cosmetics, Hair Brushes, Hair Extensions, Body Jewellery, Piercing Tools and Foot Spas. This list is not exhaustive.

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These return policy terms do not affect your statutory rights.

If you have any other questions regarding our returns policy, please contact your Account Manager, your local Barkers branch, or email us at sales@barkershairdressing.com.