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Training Courses: Terms and conditions

Booking

  • A non-refundable deposit of £20 course fee payment is required at the time of booking when booking via phone, in store or with a Rep directly with Barkers Hair & Beauty Supplies Ltd.
  • A non-refundable deposit of £20 course fee payment is required at the time of booking when you book online via the Barkers Hair & Beauty Supplies Ltd website (www.barkershairdresssing.com).
  • A non-refundable 100% course fee payment is required at the time of booking through the Club Matrix website when paying with Club Matrix points (www.clubmatrix.com).

The full remainder of course fee payment is due 6 weeks prior to the commencement of the course start date (or as your account type states at the discretion of management).

Discover A-Z Matrix Colour - free to attend, non-attendance without cancellation within the stated cancellation period will result in a £24 charge.

Milkshake Demo Events require a £25 booking cost (returned in goods cost on the evening).

Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

Refunds

  • All course fee deposits are non-refundable and non-transferable.

You are entitled to cancel a course booking up to 6 weeks prior to commencement. Subject to meeting the requirements, any agreed refund of fees would be minus our reasonable costs. If paid in full at the time of booking, and cancellation notification received 6 weeks prior to the commencement of a training or education event:

  • Bookings made by phone, in store or with a Rep will result in the remaining fee (less the cost of the non-refundable deposit) credited to the corresponding customers account
  • Bookings made via the Barkers Hair & Beauty Supplies Ltd website (www.barkershairdressing.com) will result in the remaining fee (less the cost of the non-refundable deposit) credited to the corresponding customers account
  • Bookings made via the Club Matrix website using Club Matrix points are 100% non-refundable.

In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution. Barkers Hair & Beauty Supplies Ltd is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered. Barkers Hair & Beauty Supplies Ltd is not liable for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.

Cancellation/Transfer of Training Dates

  • In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of Barkers Hair & Beauty Supplies Ltd (subject to availability).
  • In the event Barkers Hair & Beauty Ltd is unable to run a course due to insufficient interest/students booked a notification can be given up to 7 days before the training day and a full refund of any payment made for the course fee will be issued.
  • Non-attendance where no prior notice is given will be handled at the discretion of Barkers Hair & Beauty Supplies Ltd and may result in loss of course fees.

    Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver any incurred fees/charges. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill.

    Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.

    Last Minute Offer Deals

    • Courses booked as part of Last Minute Offers either online or by telephone, are by their definition intended to be attended on the specific course date/course/venue booked.

    In the event of a genuine reason for non-attendance of any Last Minute Offer course, (at the discretion of Barkers Hair & Beauty Supplies Ltd) we may agree to allow the course fees paid to be placed on file as a credit towards a further training course, however this credit would be minus the standard £20 rescheduling fee per training day booked regardless of the reason for non-attendance e.g. a cancelled last minute offer course booked at £150 would result in a £100 credit being placed on file.

    Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.

    Named Student

    • Booked training is transferable to an alternative student 48 hours prior to the commencement of a training or education event. Please ensure the booking is made giving the correct name of the person attending the course along with additional basic person contact information at the time of making payment.

    Amendments to this where possible to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

    In the event that Barkers Hair & Beauty Supplies Ltd should have to cancel your course for reasons outside of our control; Barkers Hair & Beauty Supplies Ltd will endeavour to give students at least 48 hours’ notice of any cancellation by telephone and/or email. Barkers Hair & Beauty Supplies Ltd is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.

    All course attendees must be aged 18+ years.

    Course Times

    Please arrive 15 minutes prior to the course start time.

    Course finishing times are approximate.

    Please therefore ensure you allow sufficient time for travelling. Courses will start promptly at the start time specified (unless otherwise specified within confirmation information at the time of booking).

    Make use of Google maps on smart phone or print map/directions from our website when planning your journey, to assist you to locate the centre on the training day.

    All students must attend the full training day until the stated finish time. Should you choose or need to leave a course before the approximate end time of any course, you may not achieve your certificate.

    Confirmation of Booking

    • Once you have booked a training course you will receive an email within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours; confirmation will be sent on the next working day). A full course itinerary will be sent out 3 weeks prior to the training event.

    If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

    If booking last minute courses or courses scheduled within less than 48 hours, please call to book so that we can confirm availability to you prior to payment. Where a course booked online outside office hours is unavailable or cancelled, an alternative date will be offered or a refund of the course fee paid will be issued.

    No reimbursement will be made for travel/accommodation/childcare costs/ for cancelled or unavailable courses booked at last minute online.

    Pre & During the Training

    • During your training you may be required to give and receive treatments or bring your own models throughout the day.

    Some courses you will be provided with a Mannequin Head or other practise training items. Kit requirements will be explained in the course confirmation email/letter.

    Please note courses may be mixed sex groups. Male students are required to provide a female model for waxing courses. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking.

    All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve the specific diploma.

    Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

    Medical Conditions

    • Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are under 12 weeks or over 32 weeks pregnant to partake in some practical training or assessment days.

    All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.

    Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

    Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.

    Special Requirements

    • It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.

    Romford is the Barkers Hair & Beauty Supplies Ltd official accessible access branch. However the company is always happy to discuss requests on a case by case basis in regards to special requirements on 01603 254 114 or via email at education@barkershairdressing.com.

    Waxing Courses

      In consideration of other students participating in the course, you must be prepared to give AND RECEIVE the waxing treatment. If you attend the course with less than 5mm of hair growth or are unprepared to receive the treatment, you will not be allowed to take part, resulting in the loss of all course fees. Male students are required to provide a suitable female model upon which to practice due to the nature of these treatments.

    Manicure/ Pedicure & Gel Polish Courses

    • Please ensure any nail extensions or enhancements such as gel polish are removed prior to attending the course, as you will give and receive treatments working on the natural nails. Failure to remove such before the training day may result in being unable to participate within the course and resulting in the loss of all course fees

    Patch Testing

    • Prior to some training courses you will be required to complete a patch test for tinting courses/specific products used in training at least 24 hours before your course commences.

    You are responsible for ensuring you have carried out a patch test or requested this on your first training day to enable full participation in the course. This may be requested prior to the start of a training course in store.

    Facial, Massage & Skincare Courses

    • Please ensure you have removed any eyelash extensions before attending these courses. You will be required to remove your make-up as part of giving/receiving treatments on these training courses. You must ensure you are able to receive treatments and have notified us of any medical conditions / medications which may prevent you receiving treatments. Those receiving certain treatments for acne (such as Roaccutane) or who have undergone cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro blading within the last 12 weeks will be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.

    Hair / Shaving Course Models

    • Some hair courses require the student to bring 1-3 models throughout the course of the training. Failure to bring along models may result in loss of fees and unable to receive course completion certificate.

    It is the students’ responsibility to source models to the correct criteria for the course. Model requirements will be sent out with course booking confirmation. Barkers Hair & Beauty Supplies Ltd does not offer refunds or course transfers in the circumstance that a students’ model is unable to attend or has not been secured.

    Any model that attends a course for either hair or beauty training must be aged 18+.

    Certificates

    • Certificates are issued by the educator/ tutor on successful course completion.

    Complaints

    • In the unlikely event your training course with us does not meet your expectations, in the first instance please email education@barkershairdressing.com with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.

    Code of Conduct

    To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-

    • Punctuality is essential with all learners to arrive promptly 15 minutes before the course is due to start. Allow adequate time to travel to the training centre.
    • Nails should be short, hair tied back. Eyelash and Nail extensions should be removed (where appropriate to the training course being attended). For health and safety, all jewellery should be removed except a plain wedding band and small stud earrings.
    • All learners are expected to fully participate including giving and receiving treatments. Any exceptions (e.g. medical reasons) to this must be agreed at the time of booking and a female model may be required to be provided by the student in order to participate.
    • Please ensure an enrolment form is handed to the tutor. Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.
    • Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre where we have reason to suspect such influence, and the police may be contacted if appropriate.
    • The training centres operate a mixed sex basis for training days and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking. Male students will be required to provide a female model for the waxing courses and assessment days.
    • Be courteous and respectful to tutors and other learners. Use of foul language/ abuse of any kind including racism will not be tolerated.
    • Verbal, physical or written abuse will not be tolerated and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your certificate/ diploma and will forfeit all course fees paid.
    • Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
    • Learner feedback forms are to be completed at every training session and are compulsory where requested
    • Photographic ID may be requested prior to the course starting.

    These Terms & Conditions were last updated on 15th January 2019.